Terms of Service

General

 

Purchase information

To do business with me you must be 18 years old (sorry kids). If you are under 18 years of age, you can do business with me together with or with the approval of a guardian.

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When you shop via the internet, the Act on Consumer Purchases and Distance Contracts applies. This law protects you as a consumer when you shop remotely. Read more at the Swedish Consumer Agency.​

 

Funtime Studios reserves the right to make changes to the assortment and has the right to remove items from the assortment before a purchase has gone through. I reserve the right to final sale of goods. All attempts at fraud are reported to the police. I reserve the right to cancel a purchase if fraud is suspected.

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Order confirmation

When you have placed your order, you will receive a message with the confirmation. There you see what you bought with prices and shipping costs. No weirdness. If your order contains made-to-order items, you will receive an estimated delivery time for your shipment. If something is wrong with the order, please contact me as soon as possible. I will also send a notification when the item has been shipped, with a trackable ID.

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Prices

The prices are in EURO.

I reserve the right to price changes without warning on any incorrect prices and to cancel orders where goods with incorrect prices appear. You will be notified if you purchased an item at an incorrect price.

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Misprints, product images and product information

I reserve the right for any typographical errors in texts on this website. I do not guarantee that all images accurately reflect the actual appearance of the products regarding, for example, colors and shades. The color you see on my website depends on the color setting you are using on the device you are browsing from. Funtime Studios therefore cannot guarantee that the color you see on the product on my website corresponds to the actual color of the product.

 

Measurements given on the website in, for example, size guides are approximate values ​​to give you an idea of ​​fit and size and are therefore not a definitive guarantee of the actual measurements of the product.

 

Of course, I always strive to reproduce as accurate information as possible about the product.​

 

Payment

 

General

I require a non-refundable down payment. It secures your spot in the line and goes straight into my spending funds for materials.

Payment plans are accepted but I will not begin the work of commission before I have the down payment and I will not ship it off before it has been fully paid. Payment plan can be discussed

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Swish

Swish offers an easy and quick way to send payments.

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PayPal

PayPal offers several payment methods, e.g. credit and debit cards, PayPal balance and bank transfers.

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Cashfree

Funtime Studios does not handle cash and therefore cannot offer it as a payment option.
 

 

Shipping & Delivery

 

National deliveries

I offer several delivery methods and will be decided between me and the consumer

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Order items

Most of my products are made to order and I don't have a guaranteed delivery date for them.
At this time, I do not not work with deadlines.  The consumer will be informed of any major delays.​​

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Please note that I do not ship parts of an order. Everything is shipped when the entire order is complete.

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Delay in delivery

If for any reason I cannot deliver your order on time, I will inform you of this. If possible, I will also inform you of the reason for the delay and of the new delivery time. Contact me and I will help you with questions about your delivery.

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Transport damage

If you discover that your package is damaged upon delivery, it is important to take a photo of the package before contacting the carrier. Contact me and I will help you with a complaint with the shipping company.

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Unclaimed packages

If your package is not picked up on time, you will be charged the shipping fee again to receive your order. That would be super boring, so don't forget your package!

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The right of withdrawal

 

Open purchase

The right of withdrawal is valid for 30 days from the day you receive your package.

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If you want to return your product, let me know here that you regret your purchase. You must handle the return (shipping) yourself and it is important that you first notify me of this by email.

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Please note that the right of withdrawal does not cover custom-made goods, for example fursuits. Read the terms "Commissions & offers" further down this page for more information.

 

Returns

The item must be returned in unaltered condition in the original packaging for a full refund - this means that any packaging, product front pages, information sheets and other accessories must be intact and sent in together with the product when returned. If you do not meet these requirements, I reserve the right to make a depreciation deduction of up to 100% of the amount to be refunded. You are responsible for the item until I receive it. The refund will be made without undue delay and no later than 14 days from the day I received your message that you have canceled the purchase. However, I reserve the right to withhold the refund until I have received the item back from you or until you have submitted proof that you have returned the item (such as a delivery receipt from the carrier), whichever occurs first.

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The money is transferred via the payment method you chose to use for your purchase. If you have purchased goods via gift card, you can only receive gift cards in return and not money. Funtime Studios may apply depreciation deductions if the return has not been handled correctly according to the conditions I mentioned above or has not reached me within a reasonable time.

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Here you can download the Consumer Agency's withdrawal form.

 

Complaint

 

Faulty product

I do my best to deliver your items flawlessly. Despite this, have you received a product that does not match the description or an item that does not measure up? Let me know as soon as possible here! I want your case within a reasonable time, but no later than 8 days after you receive your order.

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Of course, I follow the Consumer Purchase Act and complaints within 3 years from the date of purchase are processed according to this.

If it has been more than 2 years since the purchase, you as the customer need to prove that it is a production error and not a handling error.

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Refund

The refund will be made without undue delay and in any case no later than 14 days from the day on which I received your message that you have canceled the purchase. However, I reserve the right to withhold the refund until I have received the item back from you or until you have submitted proof that you have returned the item (such as a delivery receipt from the carrier), whichever occurs first.

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The money is transferred via the payment method you chose to use for your purchase. If you have purchased goods via gift card, you can only receive gift cards in return and not money. Funtime Studios may apply depreciation deductions if the return has not been handled correctly according to the conditions I mentioned above or has not reached me within a reasonable time.

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According to the right of complaint, I will refund all your costs related to the purchase of the product in the event of an approved complaint.

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Miscellaneous

 

Guidelines for custom products

I follow Swedish legislation and reserve the right not to produce material that is considered illegal, offensive, threatening, harmful or otherwise objectionable. This also includes content that may infringe any party's intellectual property rights.

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Offers and Outlet

For campaigns and offers on my products, the communicated end date applies, or while stocks last if no end date for the campaign has been specified.

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Mail from Funtime Studios

Sometime after you receive your order, I will send you an email asking you to evaluate your purchase experience, as well as leave a review of the products you purchased. You are not obligated to respond to this evaluation, but I would greatly appreciate it so that I can improve my site, my products, and to create an even better customer experience.​

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Personal data

Do you want to know more about how I process your personal data? Read the privacy policy!

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Force majeure

Funtime Studios is exempt from penalty for failure to perform certain obligations under this agreement, if the failure is based on an extenuating circumstance as set forth below and the circumstance prevents, hinders or delays performance. A liberating circumstance shall be considered to be an action or omission by the authorities, new or amended legislation, conflict in the labor market, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes authority decisions that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, etc., abnormal decline in the market, and if the company is exposed to criminal activity that affects the business.

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In case of dispute

In the event of a dispute, I primarily refer to the General Complaints Board's recommendations. Contact them via their website www.arn.se or ARN, Box 174, 101 23 Stockholm. In the case of cross-border e-commerce, you can proceed with your case via the EU's joint site for dispute resolution, which examines disputes arising from cross-border e-commerce.​​​​

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